QOP Medical Distribution runs clearly scoped operational work where “done” is defined upfront. Delivery is measured on completed outcomes tied to orders, records, and documentation—not hours, seats, or general activity.
PeopleProcessPerformance
expertise in
Healthcare Distribution
Building stronger, more connected teams
Two pillars of scalable growth
When hiring slows and internal teams get buried under orders, inventory challenges, and regulatory requirements, growth suffers. QOP Medical Distribution solves both. Our recruitment support focuses on operators skilled in regulated environments, while our outcome-based operations team owns workflows—order processing, compliance, and fulfillment—delivering measurable results rather than vague effort. One partner for hiring and operations, built to scale without risking distribution performance.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
QOP Medical Distribution provides measurable operational support, moving beyond vague labor or general coverage. Our model gives internal teams immediate relief from routine execution, allowing leadership to maintain total control and transparency through detailed reporting. We define clear completion criteria for every workflow, ensuring your investment is tied directly to verifiable outcomes and documented results.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
A model built around defined outcomes
QOP Medical Distribution operates on outcome-based support, linking billing directly to completed, verified work. Each engagement begins with a discovery call to identify priority services and define rigorous completion standards. Workflows integrate with your systems, ensuring smooth handoffs. Where standardization is not feasible, a dedicated full-time specialist can be assigned on a monthly basis.
Our most requested services
Order & Customer Support Desk
Process orders and handle customer inquiries, changes, holds, and cancellations reliably
QOP Medical Distribution runs the day-to-day “front desk” for orders and customer order questions. It covers clean order intake, order updates, and documented customer responses so fulfillment stays reliable and requests don’t get lost. When an issue requires a policy decision or specialized handling, the case is documented and routed to the correct internal owner with clear operational context.
Customer Account Setup & License Admin
Set up and maintain customer accounts with documentation and eligibility tracking
We handle the complex administrative work required to set up and maintain customer accounts where documentation and credentialing are critical. The focus is on creating clean records, logging required state licenses and DEA registrations, and keeping account status accurate so orders don’t get blocked downstream. Policy decisions remain client-owned, while the tracking of provider eligibility is managed end-to-end.
EDI Trading Partner Desk
Coordinate trading partner onboarding, testing, and triage for failed EDI transactions
We keep trading partner connectivity work from turning into scattered emails and ad hoc follow-ups. QOP Medical Distribution coordinates onboarding steps, tracks testing, and triages transaction failures into clear, documented tickets with evidence and assigned next owners. When technical work is required, issues are packaged cleanly and escalated while maintaining a complete progress trail for go-live and ongoing operations.
DSCSA Exceptions Desk
Package DSCSA exception cases, document findings, and track partner follow-ups
QOP Medical Distribution provides DSCSA exception case support by classifying issues, packaging evidence, and tracking partner follow-ups so exceptions do not stall unnoticed. We produce a clear audit trail for every exception and keep ownership explicit when a client decision is required. We do not make regulatory determinations; we document, route, and maintain visibility until cases are ready for client sign-off.
Returns & Replacement Desk
Manage returns and replacements from intake through routing and closure updates
We provide returns and replacement case coordination so nothing falls through between customer contact, documentation, and warehouse or quality action. QOP Medical Distribution produces complete case records with reason codes, supporting evidence, and documented next steps communicated back to the customer. Credit decisions, disposition, and policy approvals remain client-owned, while workflow coordination and closure discipline are handled consistently.
Shipping Records & Document Retrieval
File shipment records, attach proofs, retrieve documents, and assemble audit packets
QOP Medical Distribution provides shipment documentation management so records are clean, searchable, and ready for immediate auditor review. We handle disciplined filing and retrieval, including attaching proof of delivery and assembling complete audit packets on demand. We ensure evidence is accessible so your team can respond to inquiries or shipping disputes quickly without scrambling across multiple systems.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Medical Distribution.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Everything you need to know
How do we decide what services to start with?
We start with a discovery call to identify which operational areas are creating the most load or risk for your distribution environment, such as order flow, data accuracy, or compliance support. QOP Medical Distribution only takes on work that can be defined with clear completion rules so execution stays consistent and auditable.
How does work enter the workflow?
Intake depends on the type of operational work. Requests may enter through system integrations, order or data triggers, scheduled batches, shared queues, or a defined handoff from your internal team. Each intake path is set per workflow so volume and turnaround stay predictable.
Do you work in our systems or your systems?
Delivery can happen directly inside your systems, within QOP Medical Distribution’s tooling, or through connected workflows across both. The approach is chosen based on what keeps execution clean, traceable, and easy for your team to oversee.
How do you define what counts as “complete”?
Each operational area is broken into outcome types with written completion rules. Where proof is required—such as a status update, record change, confirmation, or log entry—that evidence is defined upfront so completion is objective and verifiable.
How does pricing work?
Pricing is outcome-based. Each outcome type has a unit price tied to its completion definition. Most teams use a recurring service credit or minimum commitment, with usage applied only to completed outcomes. Work that is blocked, out of scope, or awaiting client action is not counted as complete.
What does onboarding look like?
Onboarding aligns scope and outcomes, confirms intake paths, and sets up any required tooling or integrations. A short ramp validates that completion rules match real day-to-day distribution work, after which delivery runs in steady state using the same definitions, controls, and pricing.
“We brought QOP Medical Distribution in to manage two operational areas that were slowing our team: running a defined set of workflow items end-to-end, and following up to ensure no tasks stalled after the initial touch. Within a month, intake was organized, work definitions were clear, and completion tracking became reliable across the team.
What stands out is that it isn’t “coverage hours” or vague support. We can immediately see what’s done, in progress, or blocked. They connected with our systems, and we only pay for completed outcomes. Our backlog stabilized, follow-through improved, and internal effort spent chasing updates was greatly reduced.”
Mike Adelman
Chief Operating Officer
Real stories of growth